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![]() Their employees also seem to have not escaped the wrath of a draconian style of management and low pay. There is no real incentive to gamble here anymore!! Gambling at Hollywood is no longer enjoyable or entertaining, it's highway robbery with a side plate of Hollywood management's condescending attitude toward its customer. They lost their Chef in the Final Cut Steakhouse, Chef Jason, and I definitely noticed a change for the worst.Īs for their Slots: Not only did they tighten the slot to a rediculous level but they also all but eliminated the comps that one earns for play. The quality of their restaurants has significantly gone down. ![]() I have watched a significant number of their good employees become former employees!! I have been going to Hollywood Casino at Penn National since they opened. We went back 2 hours later waiting in the lobby with the family trying to find out if we have our rooms or not, Madeline Mullen was extremely rude and spoke with great attitude. Even though the check in time was 4pm, we did not receive any text message stating that our rooms are ready. We were then told that they will text us when the rooms will be ready or to come back in half hour. I told her if the wait is about half hour or so as mentioned by Joyce, we will wait and she said ok. The front desk agent Joyce who was pleasantly helping us had told us that it would take about half hour for the rooms to be ready and that is when Madeline Mullen jumped in and said that if we wanted our rooms right away they are available on a different floor. The check in time was 4:00 pm and we were told to wait for 2 rooms out of 4 because they were not ready. Upon check in we had requested 4 rooms on the same floor (even at the time of booking 2 weeks prior to our stay we had requested that).
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